We are halfway through the first month of the New Year, and if you haven’t made a few commitments to better business this year, now is the time. There are a lot of unknown variables that can come into play when providing security guard services in San Jose, from tough situations to handling especially picky clients. For continued growth and better business overall, make these four commitments in 2015.
1. Be alert to any threats
In this day and age, it’s inexcusable not to take any threat seriously. A good security guard will be alert to any and all threats to their clients or the property they secure. This includes making sure the security systems are fully operational at all times, doing a physical walkthrough of the premise several times during a shift, having a heightened awareness of people and things in the surrounding area, and taking detailed notes if something seems off. Put security guards through situational training to ensure they can handle any threats swiftly and with a cool head.
2. Be ready for all crisis situations
Good training for all security guards is a must. Aside from being highly trained, security guards should know how to handle any type of crisis as well. Security guard companies should provide ongoing training, updates on security procedures should be readily accessible, and every guard should be first aid and CPR certified.
3. Be accountable for errors in judgment
Security guard companies need to be honest and upfront with both employees and clients. Owning up to errors in judgment goes a long way towards building trust in your leadership and in your services. Don’t throw anyone, including security guards, under the bus or pass blame. Instead, identify the root of the problem and find a productive solution to ensure whatever happened won’t happen again.
4. Be responsive to clients’ needs
The most important thing you can do for your client is listen. Some clients will tell you that they no longer need a security presence due to technology, and it will be your job to explain how a security guard adds an extra level of protection to their business. If you and your security guards are able to really listen to what he or she wants and needs, you will have a better chance of retaining their business and benefiting from referral business.
If you’re looking for security guard services in the San Jose area, make ADS Guards your first choice. Our security guards are extensively trained, reliable, and provide security for a variety of locations including residential developments, commercial properties, and special events. For a free quote, call 1-800-794-1550 to speak with an ADS security specialist.