In addition to providing good customer service and employees who constantly maintain a professional demeanor, diligent and structured training is essential for success in the security industry. However, many security companies do not train their guards extensively, which makes them less equipped to provide the protection clients need and deserve. Following are 4 common mistakes security companies make when training their new hires.
1. Not Having a Solid, Well-Defined Training Plan
Training for security guards should never be inconsistent. Each San Jose security officer should have access to the same information and learning resources throughout the training process. Consistent training means reasonable expectations can be maintained for all guards working for a particular organization. If most or all of the training is done in-house, structured supplementary materials should be used and someone who can devise an appropriate training plan should be hired.
2. Neglecting Follow-Up Training
San Jose security guard agencies typically have a basic level of training all of their guards must complete upon hire. However, many agencies do not provide follow-up training. It’s important to offer regular refresher courses for security guards to ensure key information is not forgotten or overlooked. Security training should never be a one-time event, especially because clients and their security concerns are constantly changing.
3. Using Underqualified Trainers
It’s crucial to invest in training components that can be managed by professionals who have had sufficient training and adequate time in the field. Current and former guards tend to be more effective because their time spent facing real-world security concerns gives them a better ability to interpret and troubleshoot the challenges new guards are likely to experience.
4. Failing to Implement a Multipronged Training Plan
Security guards are often trained entirely in a virtual environment, which gives them little opportunity to practice learned skills in a real-world setting. Though computer courses provide the benefit of well-structured and consistent training plans, they are not sufficient on their own. New security guards should be required to follow or shadow more established employees until they are comfortable practicing their skills on their own. If shadowing is not a feasible training strategy, security companies can look for other hands-on exercises to incorporate in their training plans.
To learn more about effective and ineffective training procedures for security guards, get in touch with the security experts at ADS Guards. We are a trusted provider of professional guard services in San Jose, and we extensively train all of our guards to ensure they provide the protection our clients need. Give us a call today at 1-800-794-1550 for a free quote.